Narrua, Your Ultimate Business Scheduling Powerhouse!

Narrua is a comprehensive business management platform designed for service-based businesses. It combines appointment scheduling, client management, payment processing, staff coordination, and business analytics in one integrated system. Our platform consists of two apps: Narrua Pro for business owners and managers, and Narrua Marketplace for customers to discover and book services. Whether you run a barber shop, salon, spa, tattoo studio, or any service-based business, Narrua helps you manage operations efficiently while growing your client base.

The Narrua Marketplace is your digital storefront where potential clients can discover your business 24/7. Your business profile showcases your services, staff, portfolio images, business hours, location, amenities, and customer reviews. Clients can search for specific services, compare providers, view availability, and book appointments instantly without calling. This means: No missed calls or booking opportunities, Automatic client acquisition while you sleep, Professional online presence that builds trust, and Reduced no-shows with automated reminders. Your marketplace profile is optimized for search and helps new clients find you organically.

Our smart calendar system is the heart of Narrua Pro. It provides: Real-time availability viewing across all staff members, Side-by-side appointment editing (no more clicking back and forth), Automatic conflict detection and prevention, Color-coded appointments by service or staff, Drag-and-drop rescheduling, Mobile and tablet optimization for on-the-go management.

The calendar syncs instantly across all devices and integrates with your online booking, so appointments made by clients on the Marketplace appear immediately. You can view by day, week, or month, filter by staff member, and even block off time for breaks, meetings, or personal time.

Narrua provides a complete payment solution powered by Stripe: Quick Sale: Process walk-in payments in seconds, Service-based checkout: Automatically calculate totals based on services rendered, Flexible payment methods: Accept cash, card, or mixed payments, Tips management: Easy tip addition with preset percentages or custom amounts, Tax automation: Automatic tax calculation based on your settings, Discount application: Apply percentage or fixed discounts instantly, Split payments: Handle multiple payment methods in one transaction, Transaction history: Complete record of all payments with refund capability, Receipt generation: Automatic digital receipts for clients.

All transactions are tracked in your Reports section, making accounting and tax preparation much easier.

Narrua's client management system helps you build lasting relationships: Complete client profiles: Store contact information, appointment history, payment records, and personal notes, Smart segmentation: Automatically group clients (New Clients, Most Loyal, Slipping Away, Upcoming Birthdays, etc.), Communication tools: Direct email and phone access from profiles, Booking history: Track total visits, no-shows, cancellations, and revenue per client, Client search: Find clients instantly by name, phone, or email, Import capability: Bulk import your existing client list, Trusted client markers: Flag VIP clients for special treatment, Notes and preferences: Remember client preferences, allergies, or special requests.

This helps you provide personalized service and identify opportunities for retention campaigns.

Build and manage your team effectively with: Individual staff profiles: Create detailed profiles with photos and bios, Service assignment: Assign specific services to each staff member based on their expertise, Working hours: Set custom schedules for each team member, Permission levels: Five permission tiers (Owner, Manager, Receptionist, Staffer, Basic Staffer) controlling access to features, Calendar visibility: Choose which staff appear in calendar and online booking, Performance tracking: Monitor appointments, revenue, and client satisfaction per staff member, Team invitations: Invite staff to create their own Narrua accounts for calendar access, Mobile access: Staff can manage their schedules from any device.

This ensures smooth operations whether you have 2 or 20 team members.

Make data-driven decisions with comprehensive reporting: Appointment analytics: Track confirmed, finished, no-shows, and cancellations, Revenue reports: Monitor income by day, week, month, or year with trend analysis, Time utilization: See how much time is booked vs available, Service performance: Identify your most and least popular services, Staff performance: Compare revenue and bookings across team members, Client insights: Understand repeat rates, acquisition, and retention, Tips tracking: Monitor tip income separately, Comparative analysis: Compare performance to previous periods (week-over-week, month-over-month, year-over-year), Export capability: Download reports for external analysis or tax purposes.

With 10+ report types, you'll have complete visibility into your business health.

Narrua makes service management intuitive and flexible: Service creation: Add unlimited services with names, descriptions, and photos, Category organization: Group services into categories for easy browsing, Pricing options: Set fixed prices, variable pricing, free services, or "starts at" pricing, Duration settings: Define service length in hours and minutes, Tax configuration: Apply custom tax rates or mark services as tax-free, Advanced settings: Set padding time, booking intervals, parallel client capacity, processing time, Staff assignment: Assign services to qualified team members only, Photos and portfolio: Upload multiple images per service to showcase your work, Online booking control: Choose which services are available for online booking, No-show protection: Require deposits for services with high no-show rates.

You can also set display modes for categories on your marketplace profile to highlight key services.

Absolutely! Narrua offers extensive customization: Business information: Add your business name, description, contact details, social media links, Business hours: Set different hours for each day with break periods, Location settings: Specify if you work at a fixed location, client locations, or both, Profile images: Upload logo, cover photo, and portfolio images, Business category: Choose from 15+ business types for better marketplace discovery, Amenities: Highlight features like parking, WiFi, accessibility, pet-friendly, Rules and policies: Display health and safety protocols, Booking settings: Configure minimum advance booking time, booking windows, automatic confirmation, Schedule optimization: Enable features to avoid gaps in your calendar, Payment methods: Configure accepted payment types.

Your profile becomes a professional representation of your business that builds client trust.

Narrua is built for multi-device flexibility: Web application: Full-featured access from any browser on desktop, laptop, or tablet, Responsive design: Automatically adapts to your screen size for optimal viewing, Progressive Web App: Install Narrua on your mobile device for app-like experience, Real-time sync: Changes made on one device appear instantly on all others, Offline capability: Basic features work even with poor internet connection, Touch-optimized: Designed for both mouse/keyboard and touch interactions, Cross-platform: Works on Windows, Mac, iOS, Android, and tablets.

Whether you're at your desk, moving around your workspace, or on the go, Narrua keeps you connected to your business.

Online booking eliminates phone tag and captures appointments 24/7: Client experience: Clients visit your Narrua Marketplace profile, browse services, see real-time availability, select their preferred staff member (or let the system assign), choose an available time slot, provide their contact information, and confirm the booking. Automatic confirmation: Clients receive immediate booking confirmation via email or SMS, Calendar integration: Appointments appear instantly in your Narrua Pro calendar, Reminder system: Automated reminders reduce no-shows, Flexibility: Clients can reschedule or cancel within your policy timeframe, Accessibility: Book from any device, any time of day, No account required: Clients don't need to create an account to book.

You control which services and staff are available for online booking, giving you complete flexibility.

We're committed to your success with Narrua: Onboarding wizard: Step-by-step setup guide when you first start, In-app guidance: Contextual help messages throughout the platform, FAQ section: Comprehensive answers to common questions, Email support: Direct support team contact for technical issues, Video tutorials: Coming soon - detailed video guides for all features, Regular updates: Continuous platform improvements based on user feedback, Feature announcements: Stay informed about new capabilities, Business resources: Best practices for service business management.

Our goal is to make Narrua intuitive enough that you rarely need help, but support is always available when you do.